Crest Hill, IL

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Finance Department

1. How do I start and/or stop my utility (electric, water and sewer) service?: The City of Crest Hill requires a minimum notification period of two business days to start and/or stop utility service.
There are two ways you can start/ stop your utility service:
• Call the Finance Division at 815-741-3080
• Visit the Finance Division office at 1610 Plainfield Road. Business hours are 8 a.m. to 5 p.m. Monday to Friday.

2. How do I pay for my utility bill?: The City of Crest Hill offers the following methods: •Online through the City’s secure website via credit card (MasterCard, Discover and American Express) •Sign up for automatic payment via bank account •Mail your check payment to City of Crest Hill, Finance Department, 1610 Plainfield Road, Crest Hill, IL 60403 •In person at the Finance Division office, 1610 Plainfield Road; Monday to Friday 8 a.m. to 5 p.m. •Call the Finance Division at 815-741-3080

3. I received a "Past Due Notification Letter," can I make payment arrangements?: Upon receiving the “Past Due” notice, no payment arrangements can be made. You are required to pay the balance due in full to prevent your utility service from being disconnected.
Payment in full (including penalties and reconnection fees) must be made in cash or credit card either by calling 815-741-3080 or in person at the Finance Office, 1610 Plainfield Road, Monday through Friday 8 a.m. to 5 p.m.
Please do not pay online or use the drop boxes.

4. My utility service has been disconnected, what should I do?: The utility service can be reconnected if your utility account balance has been paid in full (including penalties and reconnection fees) with cash, money order or credit card. Checks will NOT be accepted. Payments can be made in person at the Finance Division office, 1610 Plainfield Road, or calling 815-741-3080.

5. What if I dispute a charge on my City utility bill?: If you have a discrepancy on your bill, please notify the Finance Division staff prior to the next billing date by calling 815-741-3080 Monday through Friday between 8 a.m. and 5 p.m. Our staff will be happy to help resolve the situation accordingly.